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HBO/WO

MBO

22 september 2026

Guest Journey Profiel niveau 3 - modulaire leermaterialen voor Hospitality

Verdieping op Guest Journey Basis. Module 1 (Commercial Guest Journey) gaat over klantfeedback, klachten en verbetervoorstellen. Module 2 (Experience Design) laat de student een belevingsactiviteit ontwerpen, organiseren en uitvoeren. Het onderwijs is ontworpen rond leeruitkomsten. Elke module heeft één leeruitkomst met succescriteria; de student werkt aan eigen bewijsstukken en bouwt zo een portfolio op. Modules zijn formatief (behaald of nog niet behaald); de summatieve afsluiting volgt op het niveau van het opleidingsonderdeel. Samenwerkend leren in wisselende samenstelling zit ingebouwd, met feedback volgens twee tops en één tip. Het pakket bevat per module een moduleboek (Word) en een lessenpresentatie (PowerPoint), aangevuld met een planning en een docentenhandleiding. Belangrijk: dit zijn sjablonen om te verrijken. De structuur, de KD-koppeling en de bewijsstukken liggen vast (strak op WAT). Volgorde, tempo, eigen praktijkvoorbeelden en accenten vult de docent zelf in (ruim op HOE). Op enkele plekken verwijst het materiaal naar de digitale leeromgeving en de periodenummering van Zadkine; pas die aan naar je eigen context. Onderdeel van de open set 'Modulair Hospitality-onderwijs KD 2025' van Zadkine Hospitality College. Bekijk de opleidingsroutes voor niveau 2, 3 en 4 om te zien waar dit onderdeel in de opleiding valt.

Document

Robbert Nijenhuis

22 september 2026

Guest Journey Profiel niveau 4 - modulaire leermaterialen voor Hospitality

Bouwt verdiepend op Guest Journey Profiel niveau 3 met een leidinggevend perspectief. Module 1 gaat over gasttevredenheid, klachtbeleid, data en productadvies; Module 2 over een belevingsconcept op basis van bedrijfsstrategie, doelgroep en financiële kaders, met risicoanalyse, kwaliteitsbewaking en leiderschap. Het onderwijs is ontworpen rond leeruitkomsten. Elke module heeft één leeruitkomst met succescriteria; de student werkt aan eigen bewijsstukken en bouwt zo een portfolio op. Modules zijn formatief (behaald of nog niet behaald); de summatieve afsluiting volgt op het niveau van het opleidingsonderdeel. Samenwerkend leren in wisselende samenstelling zit ingebouwd, met feedback volgens twee tops en één tip. Het pakket bevat per module een moduleboek (Word) en een lessenpresentatie (PowerPoint), aangevuld met een planning en een docentenhandleiding. Belangrijk: dit zijn sjablonen om te verrijken. De structuur, de KD-koppeling en de bewijsstukken liggen vast (strak op WAT). Volgorde, tempo, eigen praktijkvoorbeelden en accenten vult de docent zelf in (ruim op HOE). Op enkele plekken verwijst het materiaal naar de digitale leeromgeving en de periodenummering van Zadkine; pas die aan naar je eigen context. Onderdeel van de open set 'Modulair Hospitality-onderwijs KD 2025' van Zadkine Hospitality College. Bekijk de opleidingsroutes voor niveau 2, 3 en 4 om te zien waar dit onderdeel in de opleiding valt.

Document

Robbert Nijenhuis

15 juli 2026

Guest Journey Basis - modulaire leermaterialen voor Hospitality, Tourism & Leisure

Guest Journey Basis is een complete set open leermaterialen voor het gemeenschappelijke basisdeel B1 van het herziene KD Hospitality, tourism & leisure (2025). De set is volledig modulair opgebouwd: vier modules van vier weken vormen samen één opleidingsonderdeel van zestien weken. Het onderwijs is ontworpen rond leeruitkomsten. Elke module heeft één heldere leeruitkomst met succescriteria. De student werkt aan concrete bewijsstukken en bouwt zo een portfolio op. Zo weet de student steeds wat hij leert en waar hij staat. De set gaat uit van formatief handelen. Per module oefent de student formatief; de summatieve afsluiting volgt op OPO-niveau via portfolio en praktijkexamen. Feedback en feedforward staan centraal, niet cijfers per opdracht. Samenwerkend leren zit ingebouwd. Studenten werken met wisselende samenwerking — geen vaste buddy — en oefenen in trio's met rollenspel en observatie. Gemengde niveaus en profielen versterken het leereffect. De materialen zijn geschreven in cocreatie met docenten Hospitality én Tourism, en volledig op basis van het nieuwe KD. Daardoor sluit de inhoud aan op de actualiteit van het werkveld. Belangrijk: dit zijn sjablonen om te verrijken. De set geeft een stevige, gevalideerde basis — de vaste structuur, de KD-koppeling en de bewijsstukken liggen vast (strak op WAT). Maar het HOE is bewust ruim gelaten: volgorde, tempo, eigen praktijkvoorbeelden, gastsprekers en accenten vult de docent zelf in. Zo wordt de set binnen jouw eigen context een echte methode. Andere mbo-instellingen kunnen er direct mee starten en verrijken waar nodig.

Document

Robbert Nijenhuis

4 februari 2025

Powerful prejudices with Gijs Bijlstra | In a Nutshell

Why do we have prejudices? How are they created? And how do prejudices influence how we see and interact with people around us? In this new episode of In a Nutshell, Jara learns that stereotypes are not only bad. With her guest, Gijs Bijlstra, she embarks on a journey to understand the power of prejudices, what we can use them for, and when we need to overcome them. Gijs is an Associate Professor and social psychologist. He works at the Behavioural Science Institute. Gijs is interested in how stereotypes and prejudice influence our perceptions and behaviors. Do you want to know more about prejudices and their influence on our perceptions? Follow Gijs’ tips and check out the podcast “Opinion Science” by Andy Luttrell. You can also read the book “Blindspot” by Mahzarin R. Banaji and Anthony G. Greenwald and watch the movie “Green Book." Edit: Jara Majerus Cover: Antonia Leise

Audio

Jara Majerus, Antonia Leise, Gijs Bijlstra

22 september 2026

Experience Design introductie niveau 4 - modulaire leermaterialen voor Hospitality

Voorbereidende module op de Experience Design-verdieping in Guest Journey Profiel niveau 4. De student voert een bestaande activiteit correct uit volgens draaiboek, begeleidt deelnemers gastgericht, signaleert sociaal-hygiënische aandachtspunten, bewaakt de veiligheid en formuleert een verbetervoorstel. Het onderwijs is ontworpen rond leeruitkomsten. Elke module heeft één leeruitkomst met succescriteria; de student werkt aan eigen bewijsstukken en bouwt zo een portfolio op. Modules zijn formatief (behaald of nog niet behaald); de summatieve afsluiting volgt op het niveau van het opleidingsonderdeel. Samenwerkend leren in wisselende samenstelling zit ingebouwd, met feedback volgens twee tops en één tip. Het pakket bevat per module een moduleboek (Word) en een lessenpresentatie (PowerPoint), aangevuld met een planning en een docentenhandleiding. Belangrijk: dit zijn sjablonen om te verrijken. De structuur, de KD-koppeling en de bewijsstukken liggen vast (strak op WAT). Volgorde, tempo, eigen praktijkvoorbeelden en accenten vult de docent zelf in (ruim op HOE). Op enkele plekken verwijst het materiaal naar de digitale leeromgeving en de periodenummering van Zadkine; pas die aan naar je eigen context. Onderdeel van de open set 'Modulair Hospitality-onderwijs KD 2025' van Zadkine Hospitality College. Bekijk de opleidingsroutes voor niveau 2, 3 en 4 om te zien waar dit onderdeel in de opleiding valt.

Document

Robbert Nijenhuis

15 november 2023

The last Kletsheads [Season 3, Episode 8]

In this final – and therefore extra-long – episode, three parents who have previously been guests on the podcast talk about how their family’s bilingual journey has progressed since then. I look back over the past four years, reflect on the future and, to conclude, we hear a poem written about and dedicated to bilingual children, and inspired by the podcast. Our first guest is Liz. I first spoke to her in the first season of Kletsheads (in episode 4, about language mixing). Liz is originally from Limburg in the Netherlands but has lived in Canada for 10 years. Together with her Egyptian husband, she has a 4-year-old son, Otis. Next, we hear from Marjolein. Marjolein grew up monolingually in the Netherlands, studied English and then became an English teacher. When she became a mother in 2018, she decided to also speak English to her infant son Owen. She now has a second son, James. Marjolein was first featured in this episode 2 of the first season on how much input does a child need to hear to become bilingual. Finally, I speak to Christi. Christi was first on the podcast back in 2020 (in the same episode as Liz) as our Kletshead of the week. She spoke about her own upbringing as a trilingual child in Vienna, and about the choices she faced now that she had become her mother herself. In this episode she tells us how speaking German can sometimes be a challenge (especially when ‘life’ gets in the way) and how her eldest daughter has picked up Spanish from her mum. If you want to know how these three parents and their bilingual families are doing now, listen to the podcast! To conclude this episode and thus the entire podcast series, we hear a poem, Three words for squirrel. This poem was written and is performed by spoken word poet, Wieke Vink. You might recognise Wieke from the first episode of this final season, when she interviewed our Kletshead of the week. If you listen carefully to the poem, you will hear many references to conversations, topics and words that have passed by in the past four in the podcast. Three words for squirrel This poem is for the little ones Whose mother tongue Is more than one With words in different flavours On the tip of your tongue Or flowing out of your fingertips This is for the children For whom the crossroads of thoughts in your head Could be spread out Into at least two different languages With womb-held babies Bathing in sound Following the rhythmic patterns That are with them – all around Emerging Out into the world A holder of knowledge Growing up You already know How to be gentle with yourself and with others How to wobble on the table of conventions How to take it slow When a word doesn’t immediately come to mind When in search for the right ‘mmm’ The nuance that you might know From the flow of past conversations Not yet fully interpretated But held onto brightly In the library of your mind Your shelves full of boxes With vocab and grammar Tu sais que somewhere Between the Malayalam, French and Finnish there will be a great find This is for you As you’ve felt How language is part of connection For all our neurodiverse minds Language as a connector For all things funny and wise, silly and kind Dear multilingual child You might not be able to speak it all You might not be able to read it all Yet you are able to hold it all In a map of the world That’s unique to you And the communities that you belong to Your cultures sometimes resonating In the tones of your skin The rhythms of your sentences The sounds of your name You know, language is part of identity Yet our schools may be So monolingual or full of variety With the need for heritage language education And intercultural communication Within and across our different nations With all these languages holding the world in their embrace And a dialect in every corner And when seasons seem out of order You are asked to braze both our physical and our cultural landscapes As three seasons of a podcast dropped From the northern hemisphere Covering all things bilingual – its difficulties, its grace and its flair Listened to long after the last episode went on air With stories from children and researchers Parents, educators and practitioners So much to share For as all small and adult translators know Switching between contexts Is more than just finding the right words to connect It’s being receptive to the realms of resonance As the edges of each soundscape Warrant different worlds of understanding For we summon worlds with our words Words for the moments that make life worth sharing Words to express our concerns and our caring And sometimes, when words are not what’s needed There is gestures and the willingness to sit together And listen to the whispers of the evening sun With multilingualism looking different for everyone Some being asked to sit down And study some grammar Others being showered with word clouds In a more day-to-day manner And seeking it out In comics and fairy-tales and everyday sounds With all of us When we are young Holding an innate understanding of universality And you were born open to the idea that one thing has multiple meanings As you know there are at least three words for squirrel Perspective-taking a skill Tangled up in your linguistical landscapes In the sounds of your childhood The letters of your alphabets In what is shared when you are happy or sad And language control? Let’s rock and roll In Twi, Arabic and Español For it’s hard work, being bilingual With word recognition, false friends and learning to read Brains building lyrical nodes with lightning speed As heritage languages need attention and input And words with less clues might leave us clue-less Yet diversity of resources is positively correlated to language richness Plucking the fruits of hard labour Some of the peaches That taste so sweet To be able to communicate with grandparents and peers And the fun of having a secret language to speak For you know there is magic in words Beyond the words on the page When the name of your language Is itself a palindrome Bringing up worlds of jokes with friends and parental aspirations And if poetry is about making connections Then multilingualism is creating the spark That brings new things together Creativity being part and parcel of the bilingual mind The paint brush that creates beauty In multiple styles and a triangulation of techniques When words stick together in new compositions When Elsa from Frozen gets crowned in Italian And joy might be written differently In different scripts But it’s unstoppable When it bubbles up High towards our cheeks Bubbling out, so to speak In that deep physicality of belly laughter So dear multilingual children, hold onto the songs of your linguistical mosaic Each piece fitting together As you are navigating its currents and graduations No thing ever as one-dimensional as its written representation Never as plain on the page as it might seem For you, dear child Have multiple languages in which to dream

Audio

Sharon Unsworth

1 oktober 2025

Sustainable EU Economy: an interactive Textbook for Business Students

Dear Reader, Welcome to Sustainable EU Economy. This book is more than a textbook—it is an invitation to explore how the European Union shapes business, society, and sustainability in today’s interconnected world. My hope is that it will inspire you to think critically, engage actively, and see how Europe’s vision for a climate‑neutral and inclusive future connects directly to your own journey as a student and professional. This book was created to guide you through one of the most dynamic and influential regions in the world—the European Union. With its single market of over 450 million consumers and policies that shape global standards, the EU is not only a trading bloc but also a laboratory for resilience, sustainability, and innovation. This book will help you see the EU not just as an institution, but as a living system that directly impacts business, society, and the environment. You will explore how Europe is responding to challenges such as climate change, digital transformation, and shifting geopolitics, and how these responses create opportunities for businesses and professionals like you. This textbook is not a static resource but an interactive digital reference, designed to evolve alongside the changing study of European integration and sustainability. By combining case studies, discussion prompts, and applied exercises with live seminar content and guest lectures, it adapts to new research, policy debates, and global challenges. In this way, you may explore the EU not only as a historical and political project, but also as a dynamic economic system that continually reshapes business strategy, trade, and innovation. About the Jean Monnet Chair in Sustainable EU Economy: Awarded by the European Commission to Dr. Beata Kviatek and hosted by Hanze University of Applied Sciences, the Jean Monnet Chair in Sustainable EU Economy represents the first such Chair at a Dutch university of applied sciences. Co‑financed by the Erasmus+ Programme and Hanze University, the Chair advances knowledge of the EU’s transition toward a climate‑neutral, resource‑efficient, and socially inclusive economy. It promotes excellence in teaching and research, integrates sustainability priorities into business education, and fosters dialogue among academia, policymakers, businesses, and society. By producing impactful studies on green finance, energy transition, and corporate responsibility, and by linking local initiatives with EU goals, the Chair provides a vibrant platform for debate and engagement on Europe’s sustainable future.

Open (Access) Tekst Boek

Beata Kviatek

14 november 2023

Disastrous News: Representing Regional Catastrophes in Poetry and the Press

The Regional Fictions Podcast is a series of podcasts stemming from the Redefining the Region project funded by the Dutch Research Council NWO at Radboud University (Project ID: VI.C.181.026; P.I. Prof. Marguérite Corporaal). In these podcasts, researchers bring listeners on a journey to discover lesser-known nineteenth-century regional books and media documents in conversation with fellow experts. Hosted by researchers who are part of the VICI project, each episode uncovers nineteenth-century regional literature and media and features an interview with fellow researchers as well as a reading of short extracts from the texts that are being discussed. The podcasts are aimed at researchers and students in the humanities who are interested in nineteenth-century regional identities and European regional or local-colour literature in transnational perspectives. Additional information on the Redefining the Region project can be found at https://www.ru.nl/en/research/research-projects/redefining-the-region In this episode, Sophie van Os talks with Prof. Simon Rennie (University of Exeter).

Audio

Sophie van Os, Simon Rennie

30 augustus 2023

Rewriting the Margins - Selma Lagerlöfs Literature of Värmland

The Regional Fictions Podcast is a series of podcasts stemming from the Redefining the Region project funded by the Dutch Research Council NWO at Radboud University (Project ID: VI.C.181.026; P.I. Prof. Marguérite Corporaal). In these podcasts, researchers bring listeners on a journey to discover lesser-known nineteenth-century regional books and media documents in conversation with fellow experts. Hosted by researchers who are part of the VICI project, each episode uncovers nineteenth-century regional literature and media and features an interview with fellow researchers as well as a reading of short extracts from the texts that are being discussed. The podcasts are aimed at researchers and students in the humanities who are interested in nineteenth-century regional identities and European regional or local-colour literature in transnational perspectives. Additional information on the Redefining the Region project can be found at https://www.ru.nl/en/research/research-projects/redefining-the-region In this episode, Marguérite Corporaal interviews Prof. Petra Broomans (University of Groningen) on Swedish author Selma Lagerlöf.

Audio

Marguérite Corporaal, Petra Broomans

30 augustus 2023

Bad Reputation - Regionalism, Conservative or Avant-garde

The Regional Fictions Podcast is a series of podcasts stemming from the Redefining the Region project funded by the Dutch Research Council NWO at Radboud University (Project ID: VI.C.181.026; P.I. Prof. Marguérite Corporaal). In these podcasts, researchers bring listeners on a journey to discover lesser-known nineteenth-century regional books and media documents in conversation with fellow experts. Hosted by researchers who are part of the VICI project, each episode uncovers nineteenth-century regional literature and media and features an interview with fellow researchers as well as a reading of short extracts from the texts that are being discussed. The podcasts are aimed at researchers and students in the humanities who are interested in nineteenth-century regional identities and European regional or local-colour literature in transnational perspectives. Additional information on the Redefining the Region project can be found at https://www.ru.nl/en/research/research-projects/redefining-the-region In this episode, Anneloek Scholten explores Dutch regional fiction and the critical reception of regionalism with Dr Eric Storm (University of Leiden).

Audio

Anneloek Scholten, Eric Storm