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HBO/WO

MBO

September 22, 2026

Guest Journey Profiel niveau 4 - modulaire leermaterialen voor Hospitality

Bouwt verdiepend op Guest Journey Profiel niveau 3 met een leidinggevend perspectief. Module 1 gaat over gasttevredenheid, klachtbeleid, data en productadvies; Module 2 over een belevingsconcept op basis van bedrijfsstrategie, doelgroep en financiële kaders, met risicoanalyse, kwaliteitsbewaking en leiderschap. Het onderwijs is ontworpen rond leeruitkomsten. Elke module heeft één leeruitkomst met succescriteria; de student werkt aan eigen bewijsstukken en bouwt zo een portfolio op. Modules zijn formatief (behaald of nog niet behaald); de summatieve afsluiting volgt op het niveau van het opleidingsonderdeel. Samenwerkend leren in wisselende samenstelling zit ingebouwd, met feedback volgens twee tops en één tip. Het pakket bevat per module een moduleboek (Word) en een lessenpresentatie (PowerPoint), aangevuld met een planning en een docentenhandleiding. Belangrijk: dit zijn sjablonen om te verrijken. De structuur, de KD-koppeling en de bewijsstukken liggen vast (strak op WAT). Volgorde, tempo, eigen praktijkvoorbeelden en accenten vult de docent zelf in (ruim op HOE). Op enkele plekken verwijst het materiaal naar de digitale leeromgeving en de periodenummering van Zadkine; pas die aan naar je eigen context. Onderdeel van de open set 'Modulair Hospitality-onderwijs KD 2025' van Zadkine Hospitality College. Bekijk de opleidingsroutes voor niveau 2, 3 en 4 om te zien waar dit onderdeel in de opleiding valt.

Document

Robbert Nijenhuis

April 8, 2026

ACA-bot

ACA-bot is an engaging chatbot designed for Automated Conversational Assessment (ACA). Drawing inspiration from traditional oral exams, this text-based conversational agent transforms assessment into a dynamic learning experience. It supports both formative and summative evaluation by offering students personalised feedback and guidance at every step of their learning journey. The first ACA-bot prototype focuses on assessing students’ understanding of basic statistical concepts, but its flexible design allows for easy adaptation to a wide range of subjects and learning contexts. Through interactive dialogue, students can practise explaining ideas clearly under exam-like conditions, apply their knowledge to new and challenging questions, and refine their reasoning as they respond to follow-up prompts. They gain valuable insights into their own understanding, identify areas for improvement, and gradually build confidence for both oral and written assessments. For educators, ACA-bot offers a powerful way to scale oral examinations and enhance formative assessment without increasing workload. It automates parts of the assessment process, provides structured and actionable insights into student performance, and opens the door to more personal, interactive feedback at scale. By combining the strengths of conversational AI and educational assessment, ACA-bot turns evaluation into a collaborative, insightful process. It empowers students to think aloud, reason more effectively, and grow, while giving educators a smarter, more innovative way to understand and support learning. ACA-bot is een slimme en inspirerende chatbot die onderwijs en Artificial Intelligence samenbrengt. Geïnspireerd door het klassieke mondelinge examen tilt deze tekstgebaseerde gespreksagent Automated Conversational Assessment naar een nieuw niveau. Studenten krijgen via natuurlijke gesprekken directe, persoonlijke feedback en begeleiding, waardoor leren en toetsen samenvloeien in één boeiende ervaring. Het prototype van ACA-bot is ontwikkeld om kennis over statistiek te beoordelen, maar dankzij het flexibele ontwerp kan het systeem eenvoudig worden aangepast aan andere vakgebieden en toepassingen. Tijdens interactieve dialogen leren studenten helder uitleg geven, hun kennis toepassen op nieuwe vragen en hun redenering aanscherpen. Ze ontdekken waar hun begrip nog verdiept kan worden en groeien zichtbaar in zelfvertrouwen — waardevolle voorbereiding op zowel mondelinge als schriftelijke examens. Ook voor docenten biedt ACA-bot een slimme oplossing. Het maakt mondelinge toetsing schaalbaar, ondersteunt formatieve beoordeling via gesprek, en vermindert de werkdruk door delen van het beoordelingsproces te automatiseren. Bovendien geeft het gestructureerde inzichten in de voortgang en denkwijze van studenten, waardoor elke dialoog bijdraagt aan beter onderwijs. ACA-bot laat zien hoe Automated Conversational Assessment het leren persoonlijker, interactiever en effectiever maakt. Studenten denken hardop, verkennen hun eigen begrip, en verbeteren met vertrouwen — terwijl docenten op een innovatieve, datagedreven manier inzicht krijgen in hoe kennis werkelijk wordt begrepen.

App

Aki Härmä, Julie Bauer

October 24, 2025

Measure Sustainability: LCA

In this video, Angelica Rota explains the Life Cycle Assessment (LCA) methodology and its specific application to glass products. The LCA is a standardized process that evaluates a product's environmental impact from raw material extraction ("cradle") to final disposal ("grave"). The assessment follows four phases: defining the goal and scope, conducting a life cycle inventory, assessing the environmental impacts, and interpreting the results. For construction products like glass, the life cycle is divided into modules covering production, use, end-of-life, and potential benefits from recycling. The findings of an LCA are often published in an Environmental Product Declaration (EPD), a verified document that communicates transparent environmental data. For flat glass, the manufacturing stage is the most environmentally intensive, contributing the vast majority to its global warming potential due to the high energy required to melt raw materials. Increasing the use of recycled glass cullet is a key strategy for reducing this impact, as it significantly lowers the energy consumption and associated CO2 emissions of the melting process. Understanding LCA is crucial for identifying environmental hotspots and driving more sustainable practices in glass production and use. The video was produced by the Open GLASSroom project. Special thanks to Angelica Rota for contributing to the Open GLASSroom OER collection. The creation of these resources has been (partially) funded by the ERASMUS+ grant program of the European Union under grant no. 2022-1-DE01-KA220-HED-000089750. Neither the European Commission nor the project's national funding agency DAAD are responsible for the content or liable for any losses or damage resulting of the use of these resources.

Video

Angelica Rota

October 21, 2025

Adaptive Expertise Assessment

Adaptive expertise verwijst naar het vermogen van individuen om hun kennis op innovatieve wijze te hercombineren om onbekende problemen op te lossen. Deze vaardigheid is essentieel voor interdisciplinair werken, en het effectief aanpakken van grote maatschappelijke uitdagingen. Wat Op deze pagina zijn te vinden: • Adaptive Expertise scenario’s. Deze kunnen ingezet worden om de adaptive expertise van studenten te meten. • Een link naar een voorbeeldassessment waarin de Adaptive Expertise scenario’s worden gebruikt. Binnenkort verschijnt op deze pagina een link naar een boekhoofdstuk waarin de theoretische achtergrond en toepassing van de Adaptive Expertise scenario’s worden toegelicht. Voor wie De materialen zijn bedoeld voor onderwijskundig adviseurs, beleidsmakers, curriculumontwikkelaars, docenten en onderzoekers in het hoger onderwijs, met name binnen interprofessionele en praktijkgerichte opleidingen. Waarom Het stimuleren van adaptive expertise draagt bij aan de ontwikkeling van veerkrachtige, reflectieve en lerende studenten en professionals. Door adaptive expertise te meten kunnen docenten beter inspelen op hoe studenten zich ontwikkelen als oplossers van maatschappelijke problemen buiten hun eigen kennisdomain.

Document

Yvette Baggen, Frank van Rijnsoever, Luc de Jongh

October 12, 2025

Introduction to Environmental Sustainability in Glass

In this video Rebecca Hartwell outlines the two key factors for sustainable glass design: material efficiency and energy efficiency. Material efficiency focuses on reducing the environmental impact from production to end-of-life, guided by the "9R framework". Energy efficiency concerns the glass's role in reducing a building's operational energy for heating, cooling, and lighting. The video explains that while advancements like double glazing and low-E coatings have improved energy efficiency, they often create complex, multi-material assemblies that are difficult to disassemble and recycle. Consequently, unlike container glass, most post-consumer flat glass is rarely recycled and is often downcycled or landfilled. A whole life-cycle perspective, balancing embodied and operational carbon, is essential for a sustainable glass future. The video was produced by the Open GLASSroom project. Special thanks to Rebecca Hartwell for contributing to the Open GLASSroom OER collection. The creation of these resources has been (partially) funded by the ERASMUS+ grant program of the European Union under grant no. 2022-1-DE01-KA220-HED-000089750. Neither the European Commission nor the project's national funding agency DAAD are responsible for the content or liable for any losses or damage resulting of the use of these resources.

Video

Rebecca Hartwell

October 1, 2025

An analysis of the current developments and scenarios for the transition to a fossil-free energy society this century

This century, greenhouse gas emissions such as carbon dioxide, methane, and nitrogen oxides must be significantly reduced. Greenhouse gases absorb and emit infrared radiation that contributes to global warming, which can lead to irreversible negative consequences for humans and the environment. Greenhouse gases are caused by the burning of fossil fuels such as crude oil, coal, and natural gas, but livestock farming and agriculture are also to blame. In addition, deforestation contributes to more greenhouse gases. Of the natural greenhouse gases, water vapor is the main cause of the greenhouse effect, accounting for 90%. The remaining 10% is caused from high to low by carbon dioxide, methane, nitrogen oxides, chlorofluorocarbons, and ozone. In addition, there are industrial greenhouse gases such as fluorinated hydrocarbons, sulphur hexafluoride, and nitrogen trifluoride that contribute to the greenhouse effect too. Greenhouse gases are a major cause of climate change, with far-reaching consequences for the welfare of humans and animals. In some regions, extreme weather events like rainfall are more common, while others are associated with more extreme heat waves and droughts. Sea level rise caused by melting ice and an increase in forest fires are undesirable effects of climate change. Countries in low-lying areas fear that sea level rise will force their populations to move to the higher-lying areas. Climate change is affecting the entire world. An estimated 30-40% o f the carbon dioxide released by the combustion of fossil fuels dissolves into the surface water, resulting in an increased concentration of hydrogen ions. This causes the seawater to become more acidic, resulting in a decreasing of carbonate ions. Carbonate ions are an important building block for forming and maintaining calcium carbonate structures of organisms such as oysters, mussels, sea urchins, shallow water corals, deep sea corals, and calcareous plankton.

Open (Access) Text Book

Folkert Koopman

October 1, 2025

Sustainable EU Economy: an interactive Textbook for Business Students

Dear Reader, Welcome to Sustainable EU Economy. This book is more than a textbook—it is an invitation to explore how the European Union shapes business, society, and sustainability in today’s interconnected world. My hope is that it will inspire you to think critically, engage actively, and see how Europe’s vision for a climate‑neutral and inclusive future connects directly to your own journey as a student and professional. This book was created to guide you through one of the most dynamic and influential regions in the world—the European Union. With its single market of over 450 million consumers and policies that shape global standards, the EU is not only a trading bloc but also a laboratory for resilience, sustainability, and innovation. This book will help you see the EU not just as an institution, but as a living system that directly impacts business, society, and the environment. You will explore how Europe is responding to challenges such as climate change, digital transformation, and shifting geopolitics, and how these responses create opportunities for businesses and professionals like you. This textbook is not a static resource but an interactive digital reference, designed to evolve alongside the changing study of European integration and sustainability. By combining case studies, discussion prompts, and applied exercises with live seminar content and guest lectures, it adapts to new research, policy debates, and global challenges. In this way, you may explore the EU not only as a historical and political project, but also as a dynamic economic system that continually reshapes business strategy, trade, and innovation. About the Jean Monnet Chair in Sustainable EU Economy: Awarded by the European Commission to Dr. Beata Kviatek and hosted by Hanze University of Applied Sciences, the Jean Monnet Chair in Sustainable EU Economy represents the first such Chair at a Dutch university of applied sciences. Co‑financed by the Erasmus+ Programme and Hanze University, the Chair advances knowledge of the EU’s transition toward a climate‑neutral, resource‑efficient, and socially inclusive economy. It promotes excellence in teaching and research, integrates sustainability priorities into business education, and fosters dialogue among academia, policymakers, businesses, and society. By producing impactful studies on green finance, energy transition, and corporate responsibility, and by linking local initiatives with EU goals, the Chair provides a vibrant platform for debate and engagement on Europe’s sustainable future.

Open (Access) Text Book

Beata Kviatek

September 14, 2025

GenAI Literacy presentations

These PowerPoints are designed to provide teachers the means to improve their students' AI literacy. The presentation is divided into seven themes: 1: What is Generative AI? 2: How does Generative AI work? 3: Prompting 4: GenAI and hallucinations (in development) 5: GenAI and bias 6: GenAI and sustainability 7: Gen AI and privacy/ bias Each topic includes a section focusing on traditional knowledgetransfer and a simple, active learning method. This material is licensed under CC BY-NC-SA 4.0. Created by the Teaching and Learning Centre (TLC) of UvA Centraal in collaboration with the TLC of the Faculty of Medicine.

Presentation

Jesper Pool, Remco Jongkind, Sophie van Dijke, Job Radelaar, Frans Aris, Bjarne de Beer, Palina Vasilyeva, Ivar Kolvoort

September 1, 2025

Economics in the Digital Age: Insights and Applications

This book serves as an essential resource for both undergraduate and graduate programs due to its comprehensive approach to digital economics: Theoretical Integration: It integrates classical economic theories with the digital economy, demonstrating how traditional principles apply to new digital realities. Practical Frameworks: It provides actionable insights for analyzing digital market trends and monetization strategies, relevant for students, managers, and business professionals alike. Case Studies and Real-World Applications offer concrete examples of digital transformations, making complex concepts more accessible and useful for research and coursework. Advanced Analytical Tools: The book helps students develop the analytical skills needed to evaluate digital business strategies, market dynamics, and the broader economic impact of digital technologies. For professionals, this book provides strategic guidance on navigating the challenges and opportunities of the digital economy. By understanding the core economic principles behind digital business models, managers can make informed decisions on everything from digital marketing to product development, all while anticipating and mitigating risks like cybersecurity threats or regulatory changes.

Open (Access) Text Book

Shilpa Samplonius-Raut

July 1, 2025

Transitioning towards a circular (healthcare) economy - BOOK

This book offers a comprehensive roadmap toward a circular and sustainable healthcare system, structured into three distinct parts. Part I describes circular principles and policy tactics. Chapter 1 outlines the essentials of sustainable healthcare and designates the paradox in daily practice of sustainability and the circular economy. In Chapter 2 the impact of leadership on policy together with best practices is discussed. The legislation and infrastructural web, in which many stakeholders and circular economy initiatives are strangled, is described. Despite the fact that politicians and policymakers are motivated to encourage sustainability, the infrastructure is designed to discourage circular economy projects. This chapter shows examples of setting-up intrinsic motivated teams of hospital staff, green teams, industry leaders and scientific motivated research teams. Swimming against the current is about the legislation paradox. In chapter 3 described as how legislation should be redesigned to accomplish the goals as set out in the green deal and the climate law. Part II serves as a practical guide to implementing circular strategies. In chapter 4 the reader is guided through the fundamentals of circular strategies by visualizing the circular economy. Chapter 5 reveals successful design strategies for products and processes which contribute to a zero-waste society. Using recycled materials by using waste as input for new products is described in chapter 6. In chapter 6 we will explore (surgical) waste as input for new products. Recycled should and could be used more. This is a fundamental concept within circular design principles but hardly used until this moment. Part III explores circular economy design principles on basis of successful examples. This part dives into real-world applications and measurable outcomes. It showcases successful circular design concepts and business models that have reshaped the market. Chapter 7: Is about leading by design. Success stories of circular concepts which have effectively changed the market with circular products and services are designated. Also entrepreneurial success stories of circular economy business models are presented. Chapter 8 investigates how to measuring effectiveness and impact of circular economy products and processes. In particular how reliable some facts are which are used by many to sell products or introduce new policies or legislation. How trustworthy is data from life cycle assessments (LCA’s)? What are the pitfalls? Is it possible to manipulate these data? Why should we characterize one-sided data from an LCA as greenwashing? Circular Economy principles, sustainability and, in broader sense, the climate discussion seem to trigger emotions. Using fundamental and reliable data is essential in order to be able to judge whether a product or process indeed reduces CO2 emissions is essential in decision-making. Chapter 9 focusses on how universities can contribute to sustainable solutions by presenting different cases which resulted in actual results which were implemented or are ready for upscaling. The role of universities as innovation hubs is highlighted through case studies with proven impact. The final chapter offers a reflective and forward-looking analysis on how circular strategies in healthcare can shape future societal developments. The authors reflect on the content in chapter 10. A final part in which a critical analysis is presented and the impact it could have on future developments and the society.

Open (Access) Text Book

Bart van Straten, Bruno Bruins, Tim Horeman