19 augustus 2021
Business Process Simulation: Lecture 1: Introduction to Simulation
Simulation is one of the most widely used operations research and management science techniques. Simulation is a decision technique that is knowledge-intensive, data-intensive, model-intensive and software-tool intensive. Simulation is a good tool in situations where analytical mathematical techniques such as queueing theory are not precise enough. In this collection, we will focus on how to use simulation to analyze, evaluate and improve the performance of business processes. In this resource we focus on the first two steps of the DES simulation methodology. The resources consist of the following 3 short clips: introduction to simulation Step 1: project definition Step 2: Design the study These resources are part of the course: Business process simulation (TUe)